Where can I find the FAQ’s?
You're in the right spot!! Everything you need to know is listed below. 

How do I book into a class?
Please use the CHURCH Fitness APP or click here to book your spot. 

How far in advance can I book a class?
You can book your class up to 7 days prior to the class date with class credits*, CHURCH 8x Monthly and CHURCH 10x monthly memberships. CHURCH 16x Monthly and 6 Month memberships can book up to 14 days in advance. 21 day advance booking is available through the CHURCH Unlimited Auto-Renew and the Annual GOLD Unlimited Membership.

*Advance booking credit packages may be sold during promotions making an exception to the typical 7 day booking window.

Do you provide towels?
The towel rental fee is included in the cost of your membership or credit packages. We ask that you bring your own sweat towel whenever possible. Bath towels are available for use at no additional charge.

Do you provide shoes for Spin?
Yes! Shoes are provided on a first come first serve basis. We cannot guarantee that your exact shoe size will be available. We will provide you with the closest available size in the event that your size is unavailable for your ride. 

Can I bring my own spin shoes?
100%!! To avoid missing out on your preferred size, please feel free to bring your own pair of Spin shoes equipped with KEO clips. 

Can I ride in my workout shoes?
No. All Spin participants are required to clip into the bike for both safety and to get the best possible ride. 

Do you provide mats for Strength and Yoga classes?
We provide mats for our Strength, Stretch and Yin(ish) classes however, we strongly encourage you to bring your preferred mat and props for Stretch and Yin(ish). 

Do you provide water?
Yes! We have bottled water for $2.50 (portion of the proceeds of every bottle goes to NIMC charity organization. To learn more about NIMC, Click here) or you can fill up your own reusable bottle at our water dispenser located outside of the Spin room. If you are purchasing a bottle of water please recycle your empty bottles accordingly. 

Can I book a class for a guest or friend?
Yes! You can book your guest into a class using single drop-in credits only. 2 free guest bookings are included monthly with our Auto-Renew, 6 Month and Annual Memberships. 1 Guest pass a month is included in the 8, 10 and 16x Monthly Memberships. Membership guest bookings are for guests who are new to CHURCH Fitness. Guests will need to create an account when they arrive at the studio prior to participating in class.

How early should I show up for CHURCH?
We ask that you arrive 15 minutes prior to the start of class so that you can properly set yourself up in advance of the class starting. Please note that your spot may be given to a client who is on standby if you have not arrived 5 minutes prior to the class start time. Doors to the sanctuary will close one minute prior to class, after that entry into classes is not permitted and standard no show fees apply.

What is the Cancellation Policy for classes I’ve signed up for?
At CHURCH we adhere strictly to a 8 hour cancellation policy for all class bookings. 

What happens if I do not cancel my class within the 8 hour cancellation window?
Your account will be charged a $20 late cancellation fee for all Memberships, Class Packs and Drop-Ins.

If I have an Unlimited membership and I “no show” to a class is there a charge?
You bet. If you are booked into a class and do not arrive prior to the start time your account will be charged a $20 no show fee. As of November 8, 2025 CHURCH Unlimited Auto-Renew, 6 Month and Annual Members will receive late cancellation forgiveness for up to 2 classes/month prior to being charged for late canceling or no showing a class. One late cancellation or no show forgiveness per month is included in the CHURCH 8, 10, and 16x Monthly Memberships.

What happens if I arrive late to a class?
No one wants to be late for CHURCH. Sanctuary doors close 1 minute prior to the start of class. No one will be permitted to enter the class once the doors have closed. No exceptions.

What happens if I need to leave a class early?
The class experience at CHURCH lasts for a full 50 minutes. Please do not book yourself into classes that you cannot stay for entirely. We commit to getting you out the doors at the 50 minute mark and ask that you respectfully consider the experience of others by not leaving before the end of class. We get it, life happens. If you need to leave the room in case of an emergency or if you are unwell, please let your instructor know that you need to excuse yourself and give them a thumbs up if you are ok and do not require assistance. Should you require assistance, a member of the CHURCH Concierge team will be outside the room to help. In the event that you are aware that you will need to leave early, please pick a spot close to the exit door. 

What happens if I get into class from the waitlist and late cancel or now show?
The Late Cancellation fees for people on the waitlist who get added to class but do not arrive are the same as in #16. If you are unable to attend the class you must remove yourself from the waitlist to avoid being added to the class and incurring a $20 cancellation fee. If you are not added to the class from the waitlist you will not be charged or deducted a class credit. 

What is your Cancellation Policy for The 8, 10 and 16x Monthly, CHURCH Unlimited Auto-Renew, or 6 month unlimited and Annual Memberships?
Please refer to our Policy page to review our cancellation policy.

Can I pause my membership?
Please refer to our Policy page for details on pausing your membership. 

What if I buy something and then there is a sale?

CHURCH Fitness does not retroactively refund the cost or a portion of the cost of memberships, class packages, drop-in or intro-offers in the event of a sale. Discount codes and offers cannot be combined.

What is your Refund Policy?
Please refer to our Policy page to review our refund policy.